I am sorry to learn about your experience. We tracked your orders dtd 27-Dec-2017. Apart from the main membership site at $37, you had ordered the hard copy at $101.95 and you had opted for the Deluxe version of training course at $97. That is why you noticed 3 charges on your card. We received an email from you on 23-Jan-2018 to cancel your subscription to Elite Dog Club - which was promptly honored and you were not charged for any recurring payment. We could not find any phone call from you in our log and neither any Support Ticket asking us to refund the other charges. Had we received any such request, even to the same email ID where you requested to cancel your Elite Dog Club subscription, we would have issued a refund promptly. Just before the 120 days of our money back guarantee period came to a completion, you have filed for chargebacks - for both the Deluxe version and the hard copy. We do understand you didn't need the Deluxe version and we apologize for the inconvenience caused. But even here you have mentioned that you wanted the hard copy. I wonder why did you still ask for a chargeback for the same.
We will try our best to make sure you see the same coaches each week for your classes, because we think it is important for us to get to know you and your puppy. The coaches work in teams of three, so you should get to know all the team members over your course. Occasionally there may be a change in one coach because of sickness or holidays, but if this is necessary, we will try to ensure that you are introduced to your new coach the week before the change so that they are familiar with you and your dog.
We offer classes for puppies (up to 18 weeks of age), rescue dogs and adult dogs. Each class has at least two trainers and a maximum of six dogs, so you will be sure to get lots of individual help and support! When you book into Dog School, you will be invited to come along to an introductory session without your puppy or dog. This session is completely free and will introduce you to some of the important principles that make Dog School unique and prepare you to get started on classes! Check the lesson plans for each type of class below and get signed up with your nearest Dog School.
Clicker training, a common form of positive reinforcement, is a simple and effective dog training method. Although it is still fine to train your dog without clicker training, many people find it helpful. With clicker training, you can easily and effectively teach your dog all kinds of basic and advanced commands and tricks. It's fast and easy to learn how to clicker train your dog
