I am sorry to learn about your experience. We tracked your orders dtd 27-Dec-2017. Apart from the main membership site at $37, you had ordered the hard copy at $101.95 and you had opted for the Deluxe version of training course at $97. That is why you noticed 3 charges on your card. We received an email from you on 23-Jan-2018 to cancel your subscription to Elite Dog Club - which was promptly honored and you were not charged for any recurring payment. We could not find any phone call from you in our log and neither any Support Ticket asking us to refund the other charges. Had we received any such request, even to the same email ID where you requested to cancel your Elite Dog Club subscription, we would have issued a refund promptly. Just before the 120 days of our money back guarantee period came to a completion, you have filed for chargebacks - for both the Deluxe version and the hard copy. We do understand you didn't need the Deluxe version and we apologize for the inconvenience caused. But even here you have mentioned that you wanted the hard copy. I wonder why did you still ask for a chargeback for the same.
A training class is not there to train your dog. Its purpose is to teach you to train your dog so you will need to be committed to train your dog for short sessions (5 minutes) several times a day rather than just simply turn up for classes! This little bit of training everyday will be repaid with a lifetime of living with a well behaved dog. You will also learn to avoid problems before they begin as well as receive help to overcome any that you already have with your dog.