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I am sorry to learn about your experience. We tracked your orders dtd 27-Dec-2017. Apart from the main membership site at $37, you had ordered the hard copy at $101.95 and you had opted for the Deluxe version of training course at $97. That is why you noticed 3 charges on your card. We received an email from you on 23-Jan-2018 to cancel your subscription to Elite Dog Club - which was promptly honored and you were not charged for any recurring payment. We could not find any phone call from you in our log and neither any Support Ticket asking us to refund the other charges. Had we received any such request, even to the same email ID where you requested to cancel your Elite Dog Club subscription, we would have issued a refund promptly. Just before the 120 days of our money back guarantee period came to a completion, you have filed for chargebacks - for both the Deluxe version and the hard copy. We do understand you didn't need the Deluxe version and we apologize for the inconvenience caused. But even here you have mentioned that you wanted the hard copy. I wonder why did you still ask for a chargeback for the same.
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Before enrolling with a particular club contact them and ask if you can go to watch a class without your dog. This will help you decide if this is the right environment for you and your dog. Some clubs have waiting lists and you will need to book ahead, some accept people on a roll on roll off basis. Prices will vary from a joining fee and then weekly payments to a one off fee for a certain length of training.
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