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Hi Gayla, Thank you for your order. Sorry to learn that you have not received access to the Australian Shepherd membership site. I have forwarded your query to our Customer Support team and they will get in touch with you in the next 24 hours. Just in case, you don't get an email from them, please email to info@trainpetdog.com. Thanks again for your patience. Regards Team - TrainPetDog.com
Certain breeds, such as Doberman Pinschers, German Shepherds, Border Collies, Labrador Retrievers and Golden Retrievers, have reputations as being easier to train than others, such as some hounds and sled dogs. Dogs that have been bred to perform one task to the exclusion of all others (such as the Bloodhound or Husky), or that have been bred to work independently from their handler (such as terriers), may be particularly challenging with obedience training.[2]
I am sorry to learn about your experience. We tracked your orders dtd 27-Dec-2017. Apart from the main membership site at $37, you had ordered the hard copy at $101.95 and you had opted for the Deluxe version of training course at $97. That is why you noticed 3 charges on your card. We received an email from you on 23-Jan-2018 to cancel your subscription to Elite Dog Club - which was promptly honored and you were not charged for any recurring payment. We could not find any phone call from you in our log and neither any Support Ticket asking us to refund the other charges. Had we received any such request, even to the same email ID where you requested to cancel your Elite Dog Club subscription, we would have issued a refund promptly. Just before the 120 days of our money back guarantee period came to a completion, you have filed for chargebacks - for both the Deluxe version and the hard copy. We do understand you didn't need the Deluxe version and we apologize for the inconvenience caused. But even here you have mentioned that you wanted the hard copy. I wonder why did you still ask for a chargeback for the same.
Many owners appear disappointed that their young puppy will not toilet when out on a walk, yet relieves itself the second it gets back home. This is because the puppy has been taught to toilet only at home (hopefully in its garden), and being creatures of habit, they often wait until they have returned home before evacuating their bladder and/ or bowels.
I requested everything I already listed, but you disputed and did not refund any money, everything was done before the 120 days, but you did not acknowledge any of my request, I do not mind to pay for the pain book, nothing elite, and nothing interesting either, but all the other charges you did not refund, you probably cancel the subscription but never give me ANY REFUND!!! You sound like an angel, but your company only sucks money from honest people. DO NOT DO BUSINESS WITH THIS OUTFIT, ready all other reviews!!!!!!!! All the same, they just keep your money!!!!!!!!!
Remember that training is an ongoing process. You will never be completely finished. It is important to keep working on obedience training throughout the life of your dog. People who learn a language at a young age but stop speaking that language may forget much of it as they grow older. The same goes for your dog: use it or lose it. Running through even the most basic tricks and commands will help them stay fresh in your dog's mind. Plus, it's a great way to spend time with your dog.
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